Stone Styles
4112 Kodiak Ct, Frederick, CO 80504, United States
Support Email: info@stonestylesops.com | Support Phone: 303-480-2003
1. General Return Terms
Stone Styles offers a 30-day return window for all gaming chair orders. The return period starts on the date the customer receives the package. All return requests must be initiated within 30 calendar days of delivery. We only accept returns and exchanges for products purchased directly through our official website.
This policy applies to standard gaming chair models. Custom RGB editions, customized color models, and clearance items are final sale and are not eligible for full refunds, only eligible for exchange due to manufacturing defects.
2. Return Eligibility & Product Condition
To qualify for a return or refund, the returned item must meet the following requirements:
- The chair is unused, undamaged, and free of stains, scratches, or wear marks
- All original accessories must be included: headrest pillow, lumbar pillow, screws, tools, manual, and original packaging foam and carton
- No self-modification, accidental damage, or improper assembly damage
- All labels and protective films are intact
Items that are damaged due to personal use, missing parts, or incomplete packaging will be rejected for return or subject to a restocking fee.
3. Defective & Damaged Items
If you receive a defective, damaged, missing parts, or incorrect item, please contact our support team within 7 calendar days after delivery with package photos and defect evidence. We provide free replacement parts, free replacement shipment, or full refund for all manufacturing defects and shipping damage issues. No return shipping fee will be charged for quality-related problems.
4. Return Process
Please follow the official return procedure to avoid processing delays:
- Send an email to info@stonestylesops.com with your order number, return reason, and product photos
- Wait for our customer service to review and issue an official Return Authorization (RA) number
- Repack the chair securely with all original parts and packaging
- Ship the item back to our warehouse address: 4112 Kodiak Ct, Frederick, CO 80504
- Submit the tracking number to our support team for confirmation
Returns without an official RA number will not be accepted or processed.
5. Shipping Cost Rules
- Quality issue / damaged / wrong item: Stone Styles covers all return shipping fees and reshipping fees
- Voluntary personal return (no quality issue): Customer is responsible for all return shipping costs. Original shipping fees are non-refundable
6. Refund Processing Timeline
After our warehouse receives and inspects your returned item, we will complete the inspection within 5–7 business days. Approved refunds will be processed to your original payment method within 3–7 business days. Bank processing delays may extend the arrival time by 2–5 additional working days.
7. Product Warranty Policy
All Stone Styles gaming chairs come with a 2-year limited manufacturer warranty. The metal frame, base, and gas lift cylinder are covered under official warranty for normal daily use. We provide free replacement parts for structural failures within the warranty period. The warranty does not cover artificial damage, improper use, or normal wear and tear of leather and foam.
8. Order Cancellation
Orders can be canceled for free within 24 hours of placement before shipping. Once the order is processed and shipped, cancellation is no longer available, and customers need to follow the return procedure after receiving the package.
9. Policy Updates
Stone Styles reserves the right to update this Return & Refund Policy without prior notice. The latest version will always be posted on this page. Continued use of our website and services after updates means you accept the revised policy terms.
10. Contact Information
For return, exchange, refund, or warranty support:
Email: info@stonestylesops.com
Phone: 303-480-2003
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM MST